Guides
Connect Zoho Desk
Sync support tickets from your Zoho Desk organization as signals, kept up to date automatically once connected.
Step 1: Start the connection
Go to Settings → Connectors and click Connect on the Zoho Desk card.
Step 2: Authorize on Zoho's screen
You're redirected to Zoho's own OAuth screen. Sign in and grant read access to the Zoho Desk organization you want VocxAI syncing tickets from.
Step 3: You're connected
You land back on Settings → Connectors with Zoho Desk showing as connected. Tickets start syncing on the background schedule - or click Sync now if you don't want to wait to see it working.
Token refresh
Zoho access tokens are refreshed automatically before each sync - there's nothing for you to renew or manage day to day.
What this is used for
Tickets become signals and go through the same classification and clustering pipeline as every other source - see Signals & themes.
Disconnecting
Disconnect in Settings → Connectors removes VocxAI's record of the connection and stops future syncs. Previously-synced tickets remain.